FAQ's - Teddy Bear Gifts by Hug In A Box

Frequently Asked Questions

Where are you based?

We are based in Parramatta, Sydney. All goods are shipped from our Sydney store.

What does "Authority to leave" mean?

If you choose YES then your gift will be left at the address in the event that no one is home at the delivery time.  DO NOT CHOOSE YES IF THE RECIPIENT IS IN A UNIT OR A SECURITY BLOCK WITH RESTRICTED ACCESS.

If you choose NO and your recipient is not home at the time of delivery, they will receive a card to go and collect their parcel from the local post office.

What is your cut off time for next day delivery?

All orders must be placed by 3pm Sydney Time (Monday - Friday) to be shipped same business day for next day delivery. Orders placed after 3pm will be shipped the following business day. Orders placed on Friday after 3pm, Saturdays and Sundays will be dispatched on Monday for Tuesday delivery to metro areas Australia wide. If you are unsure whether your delivery is going to a metro area, please see the Postcode table on our delivery details page.

How can I track my delivery?

We us both Australia Post Express Post and Couriers Please for our deliveries.
Australia Post tracking numbers look like "99601551761301004680900" and can be tracked at 
https://auspost.com.au/parcels-mail/track.html#/track

Do you deliver to hospitals?

WE DO NOT RECOMMEND SENDING GIFTS TO HOSPITALS. PATIENTS ARE OFTEN DISCHARGED WITHOUT PRIOR WARNING AND WE ARE UNABLE TO REDIRECT THESE DELIVERIES.

ALL DELIVERIES THAT GO TO HOSPITALS ARE RECEIVED BY THEIR MAILING ROOMS FOR SECURITY PPURPOSES. THE GIFT IS THEN BROUGHT TO THE PATIENT BY HOSPITAL STAFF, THIS MAY MEAN AN ADDITIONAL DAY DELAY FOR THESE DELIVERIES AS THEY GO THROUGH THE HOSPITAL'S SYSTEM.

If I order more than one item are they all wrapped together?

Yes! We always package up the gifts together unless you make a specific request on the order to seperate tham however we can only deliver to 1 address for each order placed.

Can I remain anonymous with my gift?

Of course you can remain anonymous. We will only ever include the exact text that you have added to your gift message information and due to our very strict privacy policy we will never give personal details out if someone rings up asking who sent goods.

Can I place advanced orders for delivery for Christmas?

Yes, you can choose your preferred delivery date during checkout and we will ship for it to arrive that day. Please note we do not deliver on weekends or public holidays.

Can I place advanced orders for delivery on Valentine's Day?

Yes! in fact we recommend ordering early. It is the busiest day of the year for us so to ensure you get the gift you want and we can schedule it in we would love you to place advanced orders. Cut off for Valentine's Day orders is Monday 13th February at 3pm but seriously, don't wait til the last minute!!!

I am ordering from overseas but it won't let me enter my correct address in the billing details?

We are sorry about this glitch but it is a software issue that the engineers are working on fixing. Please put your fll details but leave the country as Australia and then it will accept it. All our correspondence with you will be via email or phone so no billing details are included with our deliveries.
 
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Hug In A Box TM
 

  

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